Return Policy

At Studio Olfactif, we believe that fragrance is an intimate and personal journey. We pour our hearts into handcrafting each bottle specifically for you at the moment you place your order. Because of this unique “slow perfumery” process, our return policy is designed with care and transparency, respecting both the artisanal nature of our creations and your satisfaction as a valued member of the Studio Olfactif community.

OUR PHILOSOPHY ON RETURNS

Every fragrance you receive from studioolfactif.com is born at the moment of your order. Unlike mass-produced products that sit on shelves waiting to be purchased, your bottle of Rose 31, Santal 33, or Thé Noir 29 is hand-blended, hand-poured, and hand-labeled by our skilled artisans specifically for you. This means that once your creation begins its journey into existence, it becomes a unique piece of art made in your honor.

Because each order is custom-crafted upon request, we maintain a thoughtful approach to returns that balances our commitment to craftsmanship with your peace of mind.

SATISFACTION GUARANTEE

Your satisfaction with your Studio Olfactif fragrance is of the utmost importance to us. We understand that fragrance interacts uniquely with each person’s skin chemistry, and sometimes a scent that speaks to you on paper may tell a different story when worn.

If you are not completely satisfied with your handcrafted fragrance, we invite you to contact us through our Contact page on studioolfactif.com. Our team is here to listen and to find a resolution that honors your experience. We believe in the beauty of connection and will work with you personally to address your concerns.

DAMAGED OR DEFECTIVE PRODUCTS

In the rare event that your handcrafted fragrance arrives damaged or exhibits a defect, please notify us immediately. Because each bottle is a unique creation made just for you, we take great care in packaging, but we acknowledge that unforeseen circumstances can occur during transit.

To report a damaged or defective item, please reach out to us through our Contact page and provide:

  • Your order number
  • A description of the issue
  • Photographs showing the damage or defect

Once we receive this information, we will review your case promptly and provide instructions on how to proceed. Our commitment is to ensure that you ultimately receive the beautiful, handcrafted Studio Olfactif creation you deserve.

EXCHANGES

If you find yourself wishing you had chosen a different fragrance from our collection, we encourage you to reach out to us. While we cannot accept returns of used products due to the custom nature of each order, we are happy to discuss exchange possibilities under appropriate circumstances.

Our team may be able to guide you toward a discovery set or sampling option that helps you find your perfect match before committing to a full bottle in the future. We believe that finding your signature scent is a journey, and we are honored to walk that path with you.

DISCOVERY SETS

For those who are exploring our world for the first time or seeking to expand their fragrance wardrobe, we strongly recommend our Discovery Sets. These curated collections allow you to experience multiple Studio Olfactif creations in smaller sizes, giving you the opportunity to wear each scent, observe how it evolves on your skin, and truly understand its character before investing in a full-sized, handcrafted bottle.

Discovery Sets, like all our products, are created with the same care and attention to detail. However, because they serve as a sampling tool, they are generally considered final sale. We encourage you to explore them with curiosity and an open heart.

HOW TO INITIATE A RETURN OR EXCHANGE

To begin the process of a return or exchange, please visit our Contact page on studioolfactif.com. Our dedicated team will respond to you personally—never with an automated form letter—and we will handle your inquiry with the same care we put into crafting your fragrance.

When contacting us, please include:

  • Your full name and order number
  • The reason for your return or exchange request
  • Any relevant details that will help us understand your situation

We promise to treat you with kindness, respect, and a genuine desire to make things right. This is the Studio Olfactif way.

FINAL CONSIDERATIONS

We hope you love your handcrafted Studio Olfactif fragrance as much as we loved creating it for you. Our return policy is designed to protect the integrity of our “made-to-order” philosophy while ensuring that you feel supported and valued.

Because each bottle is individually crafted for you, we encourage you to explore our Discovery Sets first if you are uncertain about a particular scent. This allows you to embark on your fragrance journey with confidence and joy.

Thank you for being part of the Studio Olfactif community. Your trust in our artistry means the world to us.

— The Studio Olfactif Team